Online Shop Customer Service Hours: Monday - Friday (9:00am to 5:00pm EST)
*If you are having problems placing an order or have an issue with an order you've already received, please contact our Online Shop Customer Service Department.
*Please allow up to 24 hours for a response from one of our Customer Service Representatives.
*Please note that only emails concerning purchases made directly through the richandboasy.com online shop will be answered.
**If you did not receive an item(s) that was stated on your invoice, please contact us.
PROCESSING AND HANDLING TIME:
ALL ORDERS ARE SHIPPED FROM OUR WAREHOUSE LOCATED IN MIAMI ,FLORIDA
Once an order is placed on our website, please allow (1-2 business days) for the order to be processed with a shipping label printed, prepared and packed, ready for shipping.
*If you have not received a tracking number, but received confirmation that your order is going to be shipped, please contact INFO@RICHANDBOASY.COM for tracking information.
Domestic Shipping Policies:
Please allow 2-3 business days for your order to arrive after being shipped. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Express mail ensures overnight delivery 1-2 business day(s) from the time your order is shipped.Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.
International Shipping Policies:
Please allow 1-2 business days for your order to be processed and shipped. Depending on choice of Carrier, delivery times may vary. please allow 7-12 days for delivery for international shipping with USPS "Priority Mail" or USPS "First-Class" International shipments .FedEx/UPS varies with choice of delivery method. Express mail will take about 3-5 business from the time your order is shipped You will receive a shipment notification email with tracking once your order has shipped.
NO REFUNDS WILL BE ISSUED ON ANY ITEMS FROM RICHANDBOASY.COM . STRICTLY EXCHANGES OR STORE CREDIT ONLY
Our goal is for you to be satisfied with your purchase from Rich & Boasy. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from richandboasy.com, you may exchange it for a different color, size or style or receive store credit to make other purchase . You have 10 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).
- Merchandise must be returned within 10 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
Prior to returning the item(s):
Please contact us via e-mail to inform us of your return: firstname.lastname@example.org